Get in Touch

Have a question, suggestion, or need help with Thumb Grabber? We're here to help! Our team is committed to providing excellent support and continuously improving our YouTube thumbnail downloader based on your feedback.

Quick Response Promise

We typically respond to all inquiries within 24-48 hours. For urgent technical issues, we often respond much faster. Your feedback helps us make Thumb Grabber better for everyone!

How to Reach Us

📧 Email Support

Primary Contact:
support@thumbgrabber.app

Best for: General questions, technical support, feature requests, and detailed bug reports.

🐛 Bug Reports

Subject Line: "Bug Report - [Brief Description]"
support@thumbgrabber.app

Please include your browser type, device, and steps to reproduce the issue.

💡 Feature Requests

Subject Line: "Feature Request - [Your Idea]"
support@thumbgrabber.app

We love hearing your ideas for making Thumb Grabber even better!

🤝 Partnerships

Business Inquiries:
hello@thumbgrabber.app

For collaborations, partnerships, or business-related discussions.

Help Us Help You Better

To ensure we can assist you as quickly and effectively as possible, please include the following information in your message:

🔧 Technical Issues

  • Your browser type and version
  • Device type (desktop, mobile, tablet)
  • Operating system
  • URL you were trying to use
  • Steps to reproduce the problem
  • Any error messages you received

💬 General Feedback

  • What you like about Thumb Grabber
  • Areas where we can improve
  • Features you'd like to see added
  • Your use case or project type
  • Overall experience rating

Frequently Asked Questions

Before reaching out, you might find your answer in our most common questions:

Why isn't my YouTube URL working?

Make sure you're using a public YouTube video URL. Private, unlisted, or age-restricted videos may not work. Also, ensure the URL is complete and properly formatted.

Can I download thumbnails in bulk?

Currently, our tool processes one video at a time to ensure optimal performance. We're considering batch processing for future updates based on user feedback.

Is there a mobile app?

Thumb Grabber works perfectly in your mobile browser - no app download needed! We've optimized the experience for mobile devices.

Why are some thumbnail qualities missing?

Not all YouTube videos have all thumbnail qualities available. We display only the resolutions that exist for each specific video.

Can I use downloaded thumbnails commercially?

This depends on the copyright status of the original content. Always respect copyright laws and YouTube's terms of service. See our Terms of Service for more details.

Do you store my data or URLs?

No! We don't store URLs, downloaded images, or personal data. Everything processes in your browser for maximum privacy. Read our Privacy Policy for details.

What to Expect

  • Technical Support: Usually within 24 hours, often much faster for urgent issues
  • General Questions: Within 24-48 hours during business days
  • Feature Requests: We acknowledge all suggestions and consider them for future updates
  • Bug Reports: High priority - we aim to respond and address critical bugs as quickly as possible
  • Business Inquiries: Within 48-72 hours for partnership and collaboration discussions

We Value Your Privacy

All communications are handled confidentially. We never share your personal information or use your contact details for marketing purposes without explicit consent.

Join Our Community

Beyond direct support, we're building a community of content creators who use Thumb Grabber. Here's how you can stay connected:

📢 Updates & News

Follow our development progress and get notified about new features and improvements.

💬 User Stories

Share how you use Thumb Grabber for your projects - we love hearing success stories!

🤝 Creator Network

Connect with other content creators and learn new ways to use our tools effectively.

🔧 Beta Testing

Get early access to new features and help us test improvements before public release.

Ready to Get in Touch?

Whether you have a question, suggestion, or just want to say hello, we'd love to hear from you! Every message helps us understand our users better and improve Thumb Grabber for everyone.

Email us at: support@thumbgrabber.app

Thank you for being part of the Thumb Grabber community! 🎉